Harvesting Knowledge
to Optimize the Client Experience
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Listen to The CUSTOMER Experience on
KKNT AM 960 every Saturday at 4:00 PM.
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Call 602-254-2688 to Build Maximum Revenue!
Click the links below to listen to testimonials:
Neil Barna, President East Valley Bank #1
Neil Barna, President East Valley Bank #2
Jason Roth, President, Payroll Experts #1
Jason Roth, President, Payroll Experts #2
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Our Mission: To enable each company we touch to optimize its internal and external customer experience through increased efficiency, consistent systems and processes, and passionate and engaged People.
Maximum Business Advantage creates an Experience Map™ of your company. Using this Experience Map™ our facilitators enable the identification of "holes" in the service process that cause inefficiencies and hiccups in the customer service process. Maximum Business Advantage enables your business to achieve substantial revenue growth through the development, implementation and continuous improvement of systems and processes to deliver a consistently excellent and efficient customer experience.
Collaboration Sessions: Experienced and trained facilitators will create your unique
Training: Achieve continuous growth and improvement without the need to rely on consultants - we teach you and your staff how to analyze, interpret and remediate service issues and blockages that cost you excessive time and money.
Project Management: Our experienced and formally trained facilitators will stay with your company to manage the change process as you implement the recommendations that result from the Collaboration Sessions. Along with project management, Maximum Business Advantage will follow-up to ensure proper implementation and update the Experience Map™ in the months following each Collaboration Session.
Documentation: Are you almost ready to franchise? Do you want to hire new People? We provide detailed documentation of all processes and procedures to include: Operation Manuals, Training Manuals, Procedure Manuals and any other documentation that you need completed to systematize your business.
Research: Customized customer satisfaction research, employee research, focus groups, and leadership interviews tailored to meet your specific needs.
Contact Information:
(602) 254-2688
P.O. Box 33573
Phoenix, AZ 85067-3573
Info@MBAAZ.com
Maximum Business Advantage creates an Experience Map™ of your company. Using this Experience Map™ our facilitators enable the identification of "holes" in the service process that cause inefficiencies and hiccups in the customer service process. Maximum Business Advantage enables your business to achieve substantial revenue growth through the development, implementation and continuous improvement of systems and processes to deliver a consistently excellent and efficient customer experience.
Collaboration Sessions: Experienced and trained facilitators will create your unique
Experience Map™ in 4-hour Collaboration Sessions with your People. These collaboration sessions result in immediately actionable recommendations and action plans.
Training: Achieve continuous growth and improvement without the need to rely on consultants - we teach you and your staff how to analyze, interpret and remediate service issues and blockages that cost you excessive time and money.
Project Management: Our experienced and formally trained facilitators will stay with your company to manage the change process as you implement the recommendations that result from the Collaboration Sessions. Along with project management, Maximum Business Advantage will follow-up to ensure proper implementation and update the Experience Map™ in the months following each Collaboration Session.
Documentation: Are you almost ready to franchise? Do you want to hire new People? We provide detailed documentation of all processes and procedures to include: Operation Manuals, Training Manuals, Procedure Manuals and any other documentation that you need completed to systematize your business.
Research: Customized customer satisfaction research, employee research, focus groups, and leadership interviews tailored to meet your specific needs.
Contact Information:
(602) 254-2688
P.O. Box 33573
Phoenix, AZ 85067-3573
Info@MBAAZ.com
